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My notifications/emails/smses/invoices are not sending/delivering/my client has not received them
There are a number of things (many out of our control) that can cause your clients not to receive their notifications. We will show you how you can discover failed or undelivered notifications/messages, and work out what the reason for this might be.
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Can I get a refund?
Information on getting a refund for your AppointmentGuru subscription.
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When to delete and when to cancel an appointment
Learn about the differences between cancelling and deleting an appointment and when to use each.
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Send invoices from AppointmentGuru to Xero
AppointmentGuru provides you the tools to upload your invoices into Xero so that you can easily create Xero invoices from the invoices that you have created in AppointmentGuru
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How to delete or archive a client
If you no longer need a client in your database, you can either delete or archive them.
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Updating the pricing on your appointments
Often, you will need to update the pricing on your appointments. You can very easily change the pricing for an appointment type, and this will apply to all new appointments. However, if you need to make a general change (for example, if you are changing your pricing at the beginning of the year) and want to apply this change to existing appointments, you will need to use our pricing tool.
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Deactivating an existing team mate
If someone leaves your practice, you need to deactivate their account. This will remove their access to the account and update your billing accordingly.
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How do I get help from AppointmentGuru?
We want our customers to succeed, we're here to help!
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Delete your account
Want to delete your account?
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Resetting your password
Reset your AppointmentGuru password
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Download/backup/export your data
Your data in AppointmentGuru is your data. AppointmentGuru makes it easy for you to export your data to CSV
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Is my information and data safe and secure?
Your stored information on AppointmentGuru is kept safe and secure
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Add your invoicing settings
Invoice settings allow you to personalise your invoices.
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How do I delete or archive an appointment type
How to delete or archive an appointment type
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Consolidate multiple locations into a single space
If you've created a number of different spaces, you might find that your account becomes a little difficult to manage. You might be able to simplify your setup by merging your spaces into a single space and then moving your locations to your new space.
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